Shipping, Warranty, Refund & Return Policy

Overview:

Our refund and returns policy is 5 days. If 5 days have passed since your purchase, we can’t offer you a  refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it.

To eligible your return, we require a receipt or proof of purchase.

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error. you are not eligible for return.

Refunds

Shipping Policy

We ManiaMobiles Provide Free shipping and delivery all over the India. we ship the 98% products to customers in a faster way maximum. We preferred Blue Dart Air to ship products speed even though it was expensive

We deliver with almost all the products within 3-4 working business days of receiving the payment. we firstly once again do a fully  all quality checks of your product and tracking id will be sent to your registered emailId and WhatsApp.  You will then start receiving delivery notifications on email and SMS from the Courier.  We use Blue Dart Air where ever possible.

Important Note:

  • our courier partners don’t allow Open box delivery.
  • Our white Plastic Package does not have ManiaMobiles Branding.  You guys don’t allow if the package appears a tampered, broken. Instead of take photos of the tampered package and call us immediately when the courier partner is present.
  • If you bought a product which does not have box and charger in that case package will be light in weight don’t reject in that case. Such a package will be light weight
  • Please take a clear, uninterrupted video 3-4 minutes long when opening your package.  Show the outer white plastic bag clearly in the video from all sides before opening the plastic bag.  In case you receive a damaged, missing or not-as-described product, please call us and share the unboxing video on WhatsApp on our Customer Support number within 12 hours of receiving the package.

Once your return is received and inspected, we will send you an email to notify you that we have received item.

Shipping Policy

Every Product passes through a strict quality checks of the product and  once we shipping the product once again we do quality check again one more time before it shipping to customer .In addition we offer a 5-day checking warranty from our side ManiaMobiles

In some rare cases if you will receive a damaged product, not as described or defective product. please call us and Whatsapp us the details including any photos and video on our Customer Support number. We will arrange a pickup at our cost, repair and replace the product and ship it back. In that case replacement is also Possible or we will refund the amount. Once we initiate the refund it will take 5-10 business working days to reflect payment in your bank. But to process your claim  for damage or defective product, We require that you take clear, Uninterrupted video while opening the package when it receives.

Return, Refund and Replacement Policy

At ManiaMobiles, we prioritize customer satisfaction and strive to ensure a seamless experience for all our users. We understand that occasionally, you may encounter issues with your purchase. Therefore, we have outlined our Return, Refund, and Replacement policy below to assist you.

Eligibility: We accept returns within 5 days of the sale of the product assuming the product, box and accessories are in the same condition as it was sent.

Valid Reasons: Valid reasons for return include but are not limited to:

  • Device not functioning as described.
  • Significant damage during transit.
  • Incorrect item received

Return Window: You must initiate the return process within 5 days of receiving the item.

Return Process: To initiate a return, please contact our customer support team via mobile or mail with your order details and reason for return. Our team will guide you through the return process.

Condition: The returned item must be in its original condition, including all accessories, packaging, and documentation.

Refunds

Eligibility: Refunds will be issued only under the following circumstances:

    • If we are unable to replace the item.
    • If the return is approved after inspection by our quality control team.

Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to credit the amount.

Replacements:

  1. Eligibility: You may be eligible for a replacement if your item meets the criteria outlined in our Return Policy.
  2. Replacement Process: To request a replacement, please contact our customer support team. We will guide you through the necessary steps to initiate the replacement process.
  3. Condition: The replacement item will be subject to availability and must meet the same criteria as outlined for returns.

Cancellation Policy

At Mania Mobiles, we understand that circumstances may arise that require you to cancel your order. We aim to make the cancellation process as simple and convenient as possible for our customers. Please review our cancellation policy below:

Order Cancellation:

Our CCAvenue payment gateway charges us approx. 5% + GST.  That means on a Rs 100 order, the payment gateway charges us approx. Rs 5 + GST and sends us less than Rs 95. So if you wish to cancel your unshipped order for which you have made payment, please call our Customer Support 9493856627 as soon as possible.

We can either: (1) Refund your payment amount minus a nominal 3% payment gateway fees or (2) Create a Credit Note for the full amount you have paid which you can use anytime for any product within the next 12 months.

Contact Us:

If you have any questions or concerns regarding our Return, Refund, and Replacement policy, please don’t hesitate to contact us at +91-9493856627 or Care@maniamobiles.com Our dedicated customer support team is here to assist you. Our Customer Support is available 10.00 AM to 10.00 PM

Note: ManiaMobiles reserves the right to modify or update this cancellation policy at any time without prior notice.